We hope you like what you ordered! However, just in case you are not 100% satisfied, we have made the return process extremely simple.
How long does it take before returning the goods? Do I have to pay for shipping?
1. You can have up to 45 days to get the return. You must return the postmark and postmark with the postmark within 45 days after the date of purchase. No returns will be accepted after 45 days from the date of purchase.
2. Any order can be delivered at your first return. You must use the shipping label we provide (for details, see the “How to return?” section), and then send it back and postmark the package within 45 days from the date of purchase.
3. When you have returned the goods from the order but want to return other goods, you must return the goods within 45 days from the date of purchase.
①You can use your own transportation method at your own expense.
How can I return an item?
1. Log in to your Rock Sneaker account.
2. Find the order in “My Order” and click the “Return” button.
3. Select the item you want to return, explain the reason and submit it.
4. Print the return label and stick it firmly on the outside of the return package.
5. To the e-mail office to arrange a pickup or get off at your nearest post office.
Note: If you want to pay for the return on your own, you can use any preferred shipping method, just make sure to mark the postmark as postmarked within 45 days of the purchase date. (For details, please refer to the “Important Notice” section)
If the item is worn, damaged or the label is removed, can I still return it?
1. You can only return unworn, unwashed, undamaged items with original labels and original packaging.
2. Items with non-returnable trademarks and free gifts cannot be returned.
1. Please do not send the return form to the sender address on the package. This is not the sender’s address and will affect your sender’s processing. Even if you use your own shipping method, you should only send it to the address on the shipping label we provide.
2. Please make sure that your return package does not accidentally contain non-Rock Sneaker items. We will not be responsible for sending these items back to you.
1. The refund will be processed within 7 days after we receive your package. The refund will be sent to your Rock Sneaker Wallet or the original payment account according to your request. Unfortunately, due to the current situation, your refund will require 3-5 days of additional processing time. Thank you for your patience and understanding.
2. The original freight and insurance premiums are not refundable.
Note: If you have any problems with your return, you must contact customer support within 180 days after placing the order.